Help Desk
If you still have any questions or concerns, please contact us at support@tryosmo.com
We send the tracking details via shipment email notification. You can click Here to track your order.
You can contact us through the live chat. Alternatively, you can also contact us via email
Our return policy allows for returns within 14 days from the date of receipt. Once the item is shipped back and the tracking number is provided, you may request a full refund. However, it's important to note that we have a separate refund policy in place for personal care items. Please refer to our specific policy regarding personal care items for more details.
Once a refund is approved, we initiate the refund process promptly. However, please note that it may take approximately 3-5 business days for the refunded amount to appear in your account.
Yes, we do have a restocking fee policy for returns. A restocking fee may be applied to returned items, which helps cover the costs involved in processing and restocking the product.
To ensure a smooth return process, we kindly request that all returned products include their original packaging and accessories.
The timeframe for initiating a return or exchange is within 14 days from the date of receipt. We kindly ask that you contact us and initiate the return or exchange process within this timeframe to ensure a smooth and timely resolution.
To be eligible for a return, the product should be unused and in its original packaging. We kindly request that you ensure the item remains in its original condition and packaging. Please note that any signs of use or damage to the product or packaging may affect the eligibility for a return or may be subject to additional considerations.
We do not provide prepaid shipping labels for returns. To initiate a return, simply contact our customer support team, and they will guide you through the return process. They will provide you with the necessary instructions and any additional information you may need for a successful return. Our customer support team is available to assist you every step of the way.
Typically, it takes approximately 2-3 business days to process a return or exchange once the item is received. This timeframe allows us to carefully inspect the returned item, verify its condition, and proceed with the necessary steps to complete the return or exchange process.